Shipping updates
Shipping updates
Tracking is sent by email once your order ships.
THE ORDER DETAILS
Shipping & Returns
Everything you need to know about getting your glassware safely and what to do if something is not right.
The essentials
Packed with care
Packed with care
Your glassware is packed to help it arrive safely.
Returns
Returns
Eligible unused items can be requested for return within the return window.
Shipping & returns questions
When will I get tracking?
Once your order ships, you'll receive a tracking link by email. Tracking may take a short time to show movement after the carrier receives the package.
My tracking has not updated. What should I do?
Carrier scans can pause during transit. If your tracking has not updated for several days, contact us with your order number and we'll help check it.
Can I return my order?
Eligible unused items may be returned within the return window. Items should be unused, in their original packaging, and in resellable condition.
What if my order arrives damaged?
Contact us as soon as possible with your order number and clear photos of the packaging and damaged item so we can help make it right.
Need help with an order?
Send us your order number and we'll help you sort it out.